Cancellation & Refund Policy

This policy applies to advance payments made to Playverse Arena for bookings, events and packages.

Slot bookings

• Cancel 24 hours or more before your slot: full refund or free reschedule.
• Cancel less than 24 hours before: free reschedule once, within 7 days.
• No-shows are not eligible for a refund.

Birthday parties and group bookings

• Cancel 72 hours or more before the event: full refund of the advance.
• Cancel less than 72 hours before: the advance can be used for a rescheduled date within 30 days.

Tournaments

• Withdraw 24 hours or more before the tournament: full refund of the registration fee.
• If we cancel or postpone a tournament, you get a full refund or a spot in the new date.

Hour packs and memberships

Hour packs and memberships are non-refundable but can be used until their stated validity date.

How refunds are paid

Approved refunds are made to the original payment method within 5–7 working days. To request a cancellation or refund, contact us on WhatsApp at +91 8655624002 or email playversearenabhayander@gmail.com.